Question: Internal stakeholders include employees, managers, and owners. However, customers ( as well as potential customers ) are also considered stakeholders. Based on the information in
Internal stakeholders include employees, managers, and owners. However, customers as well as potential customers are also considered stakeholders. Based on the information in the case study, how did Starbucks' response to what happened damage their relationship with customers?
Kevin Johnson issued an apology only after the incident gained international attention
Starbucks provided training for employees
Starbucks fired the manager involved
Kevin Johnson called the incident "reprehensible"
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