Question: Internal stakeholders include employees, managers, and owners. however, customers ( as well as potential customers ) are also considered stakeholders. Based on the information in

Internal stakeholders include employees, managers, and owners. however, customers

(

as well as potential customers

)

are also considered stakeholders. Based on the information in the case study, how did starbucks response to what happened damage their relationship with customers?

.

starbucks provided training for employees

.

kevin johnson called the incident "reprehensible"

.

kevin johnson issed an apology only after the incident gained international

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