Introduction:

1. State the different presentation styles learnt in class and explain why your group picked the style you used. (Week 5)
2. Explain the concept of BATNA and ZOPA. (Week 11)

Main Body:

• Explain the SPIN selling methodology and how you used it in your presentation. (Week 6)
• Explain your Customer-Value Proposition. (Week 5)
• Explain how you used a Customer-Oriented Approach (Week6)
• Explain one type of Customer objection.
• Explain how you used the LAER Model in your presentation to mitigate the customers'