Question: involves creating obligations and debts, developing alliances, and using them to accomplish objectives. Multiple Choice Ingratiation Coercion Etiquette Reciprocity Which of the following is the

involves creating obligations and debts, developing alliances, and using them to accomplish objectives. Multiple Choice Ingratiation Coercion Etiquette Reciprocity Which of the following is the first step in handling customer complaints? Multiple Choice Preventing future complaints and following up Asking the customer to recommend a solution and agreeing on a solution Paraphrasing the complaint and apologizing Implementing a solution quickly Saved The use of involves threats and/or punishment to influence compliance. Multiple Choice connection power referent power coercive power legitimate power

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