ion# $2$:

$15$ points$)$

$($ILO # a$1$ & a$2)$

Identify the primary elements of TQM:

A$.$ Customer $-$ focused

B$.$ Total employee involvement

C$.$ Process$-$centered

D$.$ Upgraded systems

@$B,C$ and $D$ correct

@$A,B$ and $C$ correct

@$A,C$ and $D$ correct

@$A,B$ and $D$ correct

Which 'pillar of $TQM\text{'}$ recognizes that product quality is a result of process quality?

Customer Focus

Process Management

Employee Empowerment

Continuous Improvement

Which of the following is a tangible benefit of following TQM$?$

We can't comment on employee complaints

No change in employee complaints

Reduction in employee complaints

Increase in employee complaints

A company is known to have a reward policy for its employees. The manager gives its employees a chance to improve if a mistake is conducted by them. What can you infer abo management culture?

oSales Management

Traditional Management

Total Quality Management

oSupply Chain Management

TQM stands for

Total Quantity Management

Total Quality Manager

Total Quality Management

Time and Quality Management

Which team provides the overall direction for achieving a total quality culture?

oQuality Council

$-$Quality Chancellor

$-$Quality Management

$-$Quality Commissioner