Question 1 (5 points)

Saved

Electronic data interchange, or EDI, commonly represents a computer-to computer information interchange using a ___________ format and the assistance of modern telecommunications technology.

Question 1 options:

A. complete

B. standard

C. different

D. competitive

Question 2 (5 points)

Saved

The manufacturing function is basically concerned with the economy of manufacturing activities at a low unit cost where machines and manpower can be utilised at _________ capacity, maintaining more economical operation cost

Question 2 options:

A. no

B. minimum

C. maximum

D. uncertain

Question 3 (5 points)

The role of customer service in logistics represents the _________ of the logistics system and supports the marketing process, it assumes an important role in creating, developing and maintaining customer loyalty and customer satisfaction.

Question 3 options:

A. output

B. input

C. Outsource

D. Demand

Question 4 (5 points)

Logistics will create two out of four values, which are ___________and ___________ values in products, mainly through transportation, information flow and inventories.

Question 4 options:

A. time, place

B. possession, form

C. form, time

D. place, possession

Question 5 (5 points)

For most companies, ____________ comprise raw materials and supplies, working-process and finished goods that business or institutions carry.

Question 5 options:

A. Liability

B. Production

C. Inventory

D. Transportation

Question 6 (5 points)

________________ is the part of materials management concerned with the movement of materials into and within a company simply is the process of obtaining goods and services for a firm.

Question 6 options:

A. Customer service

B. Transportation

C. Purchasing

D. Finance

Question 7 (5 points)

Data ________________ refers to the capability to receive and recall data from a database in essentially its raw form or in only a slightly modified form in a rapid and convenient manner.

Question 7 options:

A. processing

B. analysis

C. reporting

D. entry and retrieval

Question 8 (5 points)

The fundamental objective of purchasing is to provide the correct assortment of materials, parts or resale goods at the ______________locations, when needed and in a ____________ manner.

Question 8 options:

A. hired, slow

B. attracted, cautious

C. agreed, hostile

D. desired, cost-effective

Question 9 (5 points)

Customer _____________ is in fact a broader concept encompassing customer service, because it is achieved when firms perform well on all the elements of the marketing mix.

Question 9 options:

A. Dissatisfaction

B. Satisfaction

C. Service

D. Complaint

Question 10 (5 points)

Inventory serves as a buffer in the logistics flow where raw materials and work-in-progress are being ___________ between suppliers, subcontractors and manufacturers.

Question 10 options:

A. counted

B. transported

C. account

D. secured

Question 11 (5 points)

An important function of ____________ is to provide information about the product the package contains to facilitate product handling in the other logistics elements.

Question 11 options:

A. transportation

B. warehousing

C. materials handling

D. packaging

Question 12 (5 points)

____________________ system can be defined as a programme that seeks to eliminate non-value-added activities from any operation with the objectives of producing high-quality products, high-productivity levels, lower levels of inventory and developing long-term relationships with channel members.

Question 12 options:

A. Customer service

B. Physical distribution

C. Just In Time

D. Materials management

Question 13 (5 points)

To implement a strategic logistics plan effectively, it is important that logistics performances are regularly __________ and __________ when performance deviates from the expected results.

Question 13 options:

A. measured, make changes

B. change, implement

C. implement, audit

D. suggesting, formulating

Question 14 (5 points)

Main objectives of physical distribution are to get products to the right customers that actually use or consume products and services at the right _______ and right cost.

Question 14 options:

A. quantity

B. price

C. place

D. revenue

Question 15 (5 points)

_____________________ is an integrated system to serve the needs of the operations of a warehouse or distribution centre and usually covers the areas in goods receiving, quality control/quarantine, put-away, goods picking, packing, inventory control, stock counting and warehouse resource planning and utilisation.

Question 15 options:

A. Transport Management System

B. Inventory Control System

C. Warehouse Management System

D. Order processing system

Question 16 (5 points)

The primary goals of a Just-In-Time system are to ___________inventories, improve product quality, ___________ production efficiency and provide optimal customer service levels.

Question 16 options:

A. maximise, minimise

B. minimise, maximise

C. optimise, minimse

D. optimise, maximize

Question 17 (5 points)

__________ stock is a form of speculative stock which a firm accumulates and holds in advance of the season in which the firm will need it such as industries including fashion, sporting goods and festive goods.

Question 17 options:

A. Cycle

B. Safety

C. Seasonal

D. Dead

Question 18 (5 points)

____________ can be used as the primary reason why the target market will purchase the product such as fast delivery response and low delivery costs and can be designed as a unique offering that will not easily be duplicated by competition.

Question 18 options:

A. Operation

B. Consolidation

C. Declining

D. Distribution

Question 19 (5 points)

___________ of the role of logistics in creating competitive advantage in the marketplace, particularly in the face of domestic and foreign competition, saturated markets, government regulation

Question 19 options:

A. Consolidation

B. Disregard

C. Recognition

D. Combination

Question 20 (5 points)

Logistics facilitate _________ flow from the point of raw material acquisition to the point of final consumption, including ________ flow that sets the product in motion for the purpose of providing adequate levels of customer service at a reasonable cost.

Question 20 options:

A. information, product

B. product, information

C. data, cash

D. cash, dat