Question: __________ is the extent to which a product's perceived performance matches a buyer's expectations. ANSWER Unselected Customer-perceived value Unselected Customer relationship management Unselected Customer satisfaction

__________ is the extent to which a product's perceived performance matches a buyer's expectations. ANSWER Unselected Customer-perceived value Unselected Customer relationship management Unselected Customer satisfaction Unselected Share of customer

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5. Give an example of how the consensus principle can be used to influence others.