Question: It is difficult to maintain consistent quality in services because A ) most of the time it requires minimal human interaction. B ) unlike products,
It is difficult to maintain consistent quality in services because
A most of the time it requires minimal human interaction.
B unlike products, services are tangible in nature.
C variability is reduced as more humans are involved in delivery.
D service providers often have to interpret each customers needs.
E services, unlike goods, are nonperishable
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