It is stated in the chapter that the three ways of getting employees to implement change are: Tell them what to do; Sell them on what must be done; and Involve them in determining the substance and direction of the change. For each of the three means, describe an instance in which it is a preferred or even essential approach and an instance in which it is an inappropriate or perhaps even harmful approach. Some points that could figure in a reasonable response: Tell them. Telling (ordering) can be an appropriate means in an emergency situation in which circumstances dictate an immediate alteration of an order or directive for reasons of safety or security. Telling is of course an inappropriate means of implementing a routine change in a procedure that is applied every day. Sell them. Making an effort to sell employees on the need to take a certain action, say responding to a mandate from higher management, is appropriate; employees who understand the why of a requirement are more likely to respond cooperatively. In an emergency situation it is inappropriate to take the time to convince employees of what must be done; they must be expected to act when told. Involve them. It is always appropriate to try to involve employees in most potential changes that affect the ways in which they do their work; the person who does the job every day is usually a source of detailed knowledge. It is not appropriatein fact generally not possibleto involve employees in deciding on changes that are actually mandates from top management or government.