"It is the second year in a row that BMO has received the award, underscoring a web-based supply chain finance solution that helps buyers negotiate better terms and suppliers lower working capital financing costs. The awards are given on the basis of an annual Trade Finance survey of industry players." [1]. BMO has shown a great increase in the supply chain industry as compared to its competitor banks in the last 2 years. A bank needs to believe the fact that customer satisfaction is the number one priority for every industry and BMO is indirectly connected to the retail sector as well. It is really obvious that BMO cares about its clients which is one of the main reasons for the award, is clear from the statement that was published in BMO's newsroom: ""BMO's ability to assess and respond to client needs quickly, and to advise them on ways to improve their working capital efficiency and deepen their relationships with trading partners, has led to consistent success in supply chain financing," said Eric Prideaux, Editor, Trade Finance Magazine." [1]

Supply Chain Risk Management is one of the major resources that the financial and capital markets use to make sure that they are successfully overcoming any supply chain issues. It can be defined as the management of the flow of goods and services from the point of origin to the point of consumption [2]. "In the corporate world, they call this Supply Chain (Risk) Management, and while there is a somewhat similar concept labelled as financial supply chain management within the banking world, the latter merely revolves around the payments side of trade, from the moment a purchase order is cut, to the time of settlement and everything in between." [2] In the banking industry, the supply chain management issue can be related to providing loans and mortgages as they generate revenue for the bank, this lending process can be considered as a supply chain for the banking industry. It is competitive for the other banks as some banks have a different interest rate and mortgage rate as compared to the others and the consumers tend to go to the banks with lower interest and mortgage rates. At the end of the day, it comes back to the consumer to decide which bank grows and which doesn't.

"Going back to the corporate world, traditional methods for managing supply chain risk rely on knowing the likelihood of occurrence and the magnitude of impact for every potential event that could materially disrupt a firm's operations. For common supply-chain disruptionspoor supplier performance, forecast errors, transportation breakdowns, and so onthose methods work very well, using historical data to quantify the level of risk." [2] Organizational structure is important for a company to make sure that they are standing firm on their vision and strategies. Factors such as Diversity, Inclusion, and Equality are really important for a company to consider. From previous factors, we have observed that BMO does a great job at making sure all the employees feel safe and included within the organization. "BMO has recently announced a new organizational structure to support accelerated growth and to make sure its main vision is fulfilled that is evolving customer needs" [3]. The main points of its new and improved organizational structure are stated here:

1. "Greater alignment between North American Personal, Commercial and Wealth businesses" [3]

2. "Operating group reorganization strengths capacity to develop industry-leading, cross-group capabilities that drive customer experience" [3]

3. "Formalizing the Chief Operating Office position increases focus on evolving business models- recognizing changing customer preferences in a more mobile world and capturing the opportunity to enhance both profitability and market share" [3]

All these new changes were made keeping in mind the current issues with the organizational structure that were stopping BMO to grow and become successful. The main focus is and has always been customer satisfaction and making sure that customers' needs are met in a way that no other bank does.

Comparing this case with the coffee supply chain case, it is observed that similar to the coffee supply chain case where Nestle cannot reach directly to the farmers all the time, it is really important for everyone to get involved with the supply chain management so that the farmers can get a fair price for their coffee product which would motivate them to do business with Nestle again without compromising the quality. It's a similar thing with BMO as well, all the people that connect BMO to the customer have equal responsibility for the supply chain management of the organization. For example, if a customer is buying a house, it is the BMO's mortgage agent who has to make sure that the customer is satisfied and BMO is standing firm on their vision and goals and making customers happy. Like we noticed in the Nestle case study, it is really important for an organization to reach out to all the people who are responsible for its supply chain to maintain the best standards of service. If we take an example of an organizational structure, in urban areas the teller of the bank must represent the bank with a positive attitude as it is really hard for the customer to contact someone higher, whereas in rural areas BMO can directly connect with the customer and shorten the supply chain.

In a nutshell, supply chain and organizational structure play a very important role in the organization's growth and making sure that the organization is fulfilling its goals and visions. This was observed with both Nestle and BMO who are directly and indirectly connected to the retail side of the market where customers are the number one priority. It is BMO's responsibility to make sure that they are taking care of all the people that are involved in its supply chain to enhance the service experience for the consumer. BMO has enhanced its organizational structure which is more customer-focused which shows that BMO is trying its best to stay on top of its competitors by making its customers happy. Even all the supply chain issues are been taken care of by the bank, by introducing the supply chain risk management sector that makes sure that BMO is taking care of its customers and everyone else involved in the business with the supply chain.

Ask questions and make observations about the case methodology, type of data and sources used, and manner in which he or she approached the analysis.

1. Include questions, observations, and suggestions about how what they did in the case study might apply to the analysis of their chosen company for the final project.
2. Respond to the critique by answering your partner's questions and defending your choices.