Question: It pertains to internal processes in business. Select one: a. Financial perspective b. Learning and growth perspective c. Customer perspective d. Business process perspective

It pertains to internal processes in business. Select one: a. Financial perspective b. Learning and growth perspective c. Customer perspective d. Business process perspective

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11. What types of information collected are most frequently used in decision-making?

10. How much time does it take between when we collect information until it is used in decision-making?

2. Ask questions, listen rather than attempt to persuade.