Question: Item 2 ( a ) - FMC Diagram Please use the template The shapes ( agents , storage, arrows, etc. ) and their labels need

Item 2(a)- FMC Diagram
Please use the template
The shapes (agents, storage, arrows, etc.) and their labels need to be based on "these five
requirements only": personalise level of service access; personalise level of service support; edit user profile;
use a chatbot (to receive personalised service support, personalised information about product, _); and track
orders. You should not consider any other requirement for drawing this FMC diagram.
Consider these external service providers for your FMC diagram: credit card institutions, PayPal, parcel
delivery, and a software vendor who provides additional technical support.
External service
providers
Item 2(a)- FMC Diagram Please use the template The shapes (agents,

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