ITMA 201

Question 3: (6 Marks) The decision-making process plays a crucial role in communication and leadership for operational managerial and strategic projects. Apply the (Six step decision making process) to the following scenario. You are the owner of a pizza shop, you were informed by your employees that a customer made a negative comment/ complaint on one of your Instagram posts comments stating that one of your employees was rude to him, disrespected and refused to serve him when he called to make a pizza order. How would you deal with this using the six step decision making process? Step 1: Step 2: Step 3: Step 4: Step 5: Step 6