Question 2: (0.5 x 8 = 4 Marks) From your understanding of Porters Competitive Forces complete the following table for one of the following banks (NBB, BBK, iLa) indicating the level of influence each force has and mention one factor or example to support the level of influence you chose. Force Influence (High, Moderate, Low) Factor Rivalry of competitors Ex: High Ex: Many other banks are available in the region and offer similar services. Threat of New entrants Threat of Substitute products Bargaining power of customers Bargaining power of suppliers

Question 3: (6 Marks) The decision-making process plays a crucial role in communication and leadership for operational managerial and strategic projects. Apply the (Six step decision making process) to the following scenario. You are the owner of a pizza shop, you were informed by your employees that a customer made a negative comment/ complaint on one of your Instagram posts comments stating that one of your employees was rude to him, disrespected and refused to serve him when he called to make a pizza order. How would you deal with this using the six step decision making process? Step 1: Step 2: Step 3: Step 4: Step 5: Step 6: