Question 3: (6 Marks)

The decision-making process plays a crucial role in communication and leadership for operational managerial and strategic projects. Apply the (Six step decision making process) to the following scenario.

You are the owner of a pizza shop, you were informed by your employees that a customer made a negative comment/ complaint on one of your Instagram posts comments stating that one of your employees was rude to him, disrespected and refused to serve him when he called to make a pizza order. How would you deal with this using the six step decision making process?

Step 1:

Step 2:

Step 3:

Step 4:

Step 5:

Step 6: