Question: J plc is a medium sized training organisation based in country V . It operates fifteen centres in major towns and cities across V .

J plc is a mediumsized training organisation based in country V. It operates fifteen centres in major towns and cities across V. Each centre offers IT training accredited by the ITTO (International Technology Training Organisation). Staff are required to follow centrally produced teaching plans, which have been approved by J's head office and the ITTO when delivering these courses. J believes that ITTO accreditation is a vital part of its operations.

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