Jack and Jill $($Scenario$)$

Jack Jones and Jill Smith are both managers at a large medical supply firm. Jack emphasizes to his subordinates that the work must be done, regardless of circumstances, and encourages them to meet their sales quotas. He is generally liked, but some employees complain that he is too focused on sales quotas and resent his rather heavy$-$handed approach. Jill uses her social skills to build a good rapport with her employees and knows each of their families. She encourages her employees to work hard, but to be certain to take time for themselves and their families. Whereas Jack can be overly negative, Jill is very self$-$aware and keeps her emotions in check.

When Jill demonstrates more understanding of the challenges her employees are facing, she is using which component of emotional intelligence $($EI$)?$

Question $7$Answer

a$.$

empathy

b$.$

self$-$awareness

c$.$

active imagination

d$.$

social skills