1. Jassim, a teller whose job is to process routine account transactions at the bank has now been given the authority to help the clients fill out loan applications and determined whether to approve the loan or not. This is an example of

A. Skill variety and Job rotation

B. Task identity and Job rotation

C. Task significance and Job enrichment

D. Autonomy and Job enrichment

E. Feedback and Autonomy

2. The performance appraisal method used at Zain involves the manager setting measurable goals with each employee and then regularly discussing their progress towards these goals, is an example of:

A. Alternation ranking

B. Forced distribution

C. Graphic rating scale

D. Absolute Judgment rating

E. Management by Objectives

3. Saleem is a full-time customer service representative who works from home. Which of these terms describes the job flexibility option that allows an employee to work the majority of their work hours from home or another remote location outside of the office:

A. Flexitime

B. Twinning

C. Job sharing

D. Telecommuting

4. Which one of the following is considered as a step to set the organization apart from competitors?

A. Give out financial rewards that is attractive to everyone.

B. Invest in marketing campaigns that captures how unique is the company.

C. Give out attractive employment opportunities to the targeted audience.

D. Hire employment agencies to do the branding to save time.

5. Organizations who are seeking a positive Employee Relations ensure that employee discipline is well managed; this could be achieved through which of the following:

A. Take severe penalties on all kind of offenses that happen in the workplace.

B. Communicate the discipline policy to employees through the handbook.

C. Decide on merciful penalties that does not affect the employee standing at work.

D. Investigate the allegations and judge the situation based on the accused story.