Question: Javier was getting a drink from the water cooler when Hartman approached excitedly and exclaimed, Guess what, Javier? I got the deal...I got the contract...we

Javier was getting a drink from the water cooler when Hartman approached excitedly and exclaimed, "Guess what, Javier? I got the deal...I got the contract...we finally closed the sale with that giant computer company. I am so excited." Javier responded in a soft voice, "That's nice." He turned and walked away. Which emotional intelligence ability does Javier most likely need to develop?

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Ability to control your emotions

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Ability to recognize and diagnose emotions displayed by others

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Ability to diagnose and recognize your own emotions

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Ability to respond appropriately to others' emotional cues

Javier was getting a drink from the water cooler when Hartman

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