Question: Javier was getting a drink from the water cooler when Hartman approached excitedly and exclaimed, Guess what, Javier? I got the deal . . .

Javier was getting a drink from the water cooler when Hartman approached excitedly and exclaimed, "Guess what, Javier? I got the deal

. . .

I got the big contract

. . .

we finally closed the sale with that giant computer company. I am so excited." Javier responded in a soft voice, "That's nice." Which emotional intelligence ability does Javier most likely need to develop?

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