Question: Joaquin will use the three - step writing plan for his claim message. In the body of the message, Joaquin will Select one: a .

Joaquin will use the three-step writing plan for his claim message. In the body of the message, Joaquin will
Select one:
a. assume the company understands his request without explanation.
b. use emotional language to show how upset he is about the situation.
C. assume the company purposely tries to cheat its customers.
d. identify enclosed copies of all pertinent documents.
Joaquin will use the three-step writing plan for his claim message.

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