Question: oaquin will use the three - step writing plan for his claim message. In the body of the message, Joaquin will _ _ _ _

oaquin will use the three-step writing plan for his claim message. In the body of the message, Joaquin will _______.
a. assume the company purposely tries to cheat its customers
b. assume the company understands his request without explanation
c. use emotional language to show how upset he is about the situation
d. identify enclosed copies of all pertinent documents

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