Job Characteristics Model

This activity is important because as a manager, you should know the importance of work tasks in creating employee satisfaction. The job characteristics model suggests that certain parts of a job combine to create "critical psychological states" that make work satisfying.

The goal of this activity is to demonstrate your knowledge about the job characteristics theory by associating job descriptions with each of the core job characteristics. Emma is considering taking a job at Crossroads Consulting. Her friend, Tonia, has worked at Crossroads since they graduated from college together and currently holds the same position that Emma will be interviewing for. To make sure the opportunity is truly what Emma is looking for, she called Tonia to ask a few questions about the work, and her responses are provided.

Read the descriptions provided by Tonia and match them to the corresponding job characteristic

Variety Meaningfulness of Work Identity Downsides Responsibility for Outcomes Satisfaction with the Work Itself Significance Knowledge of Results New Job Creative Ideas Autonomy Whole Process Getting Work Done Knowledge and Skill Feedback Growth Need Strength