Joe, a senior-level software developer for the Tookewl software project, is about to enter a meeting with the CIO to discuss Joe's recent track record of not fulfilling his commitments to business users. To make matters worse for Joe, he also has a history of trying to cover up these failures through excuses or by simply ignoring any requests for an update on the project's status. The CIO is surprised by this, because Joe has historically demonstrated keen insight into how IT delivers yalue to the business, and Joe has always been regarded one of the most knowledgeable developers on the staff. Based on this evidence, which of the following building blocks for strong relationships would Joe be suspected of violating? Credibility O All of the above O Competence Interpersonal interaction Trust Which of the following statements is true about the business-IT relationship, according to the textbook authors? O IT should avoid getting involved in business-related functions, O IT should demonstrate its competencies. O Business users need to learn how to communicate in the IT language. All of these O Business users need to manage the expectations of IT staff. Which of the following is not an effective principle for delivering IT value? Undertake pilot studies to uncover new opportunities and identify what will be needed to make an idea successful. Aim to incorporate technology as an integral part of an overall program of business change. Deliver major value through a series of small, focused projects that linked together, will result in both short-term and long-term strategic value. O Ensure that the IT department owns and controls all technology initiatives, to ensure consistent and appropriate standards throughout the enterprise. O Manage value through a portfolio approach that identifies and prioritizes IT opportunities by potential value relative to each other. Which one of the following did the authors recommend as an appropriate step toward an IT strategy development process? Use the traditional business case method to determine priorities of IT projects. Implement a highly bureaucratic blueprint for the development of the enterprise. Use a fixed annual IT budget to remain consistent with business-Tanning cycles. O Appoint IT account managers to work closely with key lines of business. Allocate funding equally across all types of IT initiatives. KewlSoft, a company that produces video games, deployed a software product called Tookewl a few years ago for use by its internal employees. Tookewl was designed to track and fulfill orders and maintain ongoing customer relationships. During the first year after deployment of TooKewl, things were quite hectic for the employees, but eventually the IT department was able to show the business leaders that the system was contributing value to the business through improved efficiency of the ordering process. More recently, however, there has been a growing concern by employees that the Tookewl software is making their day-to-day jobs more complex. Which of the following reflects the best advice that you could give to KewlSoft to increase the realized benefits of IT as soon as possible? Mandate the employees to use the existing system to a greater extent. O Attempt to manage the existing system information, and people in a way that simplifies the business. Deploy additional new technology to ease the challenge that the employees are facing- Increase the amount of information available for employees. Which one of the following is NOT a principle of a good business metric program for IT? Link metrics to incentive schemes for all IT staff, not just management, Expect that everyone in the organization can influence results in some way. O Ensure that employees understand the critical success factors for which they are being held accountable. Use complex metrics. Make metrics widely available to all staff. Which of the following describes a valid way to link IT to business metrics? Select all that apply. Assess employee satisfaction. Assess external customer satisfaction. Evaluate the extent to which IT has contributed to the organization's bottom line. Which one of the following types of IT initiatives is most likely to represent the foundation on which future business strategy will be built? O Business improvement O Opportunity leverage O Business enabling O Business opportunities O Infrastructure According to the textbook authors, which of the following communication skills is rarely present in IT staff, who tend to find it very difficult? Communicating in an honest, accurate, ethical, and respectful fashion Thinking outside the box and communicating those innovative ideas Communicating technology-related skills and knowledge Translating IT issues and concerns into business impacts O Adapting communication to the needs of the audience Which one of the following does the author consider to be critical to successful development of IT strategy? Ensure that IT strategy is developed in isolation from the business strategy. Encourage the participation of business managers and other key stakeholders. O Require that business users be responsible for translating IT related ideas and concepts into the language of business. O All of the above Focus the development of IT strategy on individual projects