John had a poor experience and called to express his frustration and get a quick resolution. However, you're unable to give him exactly what he wants. How will you use alternative positioning to problem solve? Select all that apply. Express empathy as you figure out John's biggest issue and speak to that issue directly Explain how your alternative offer can benefit him differently than his first choice. Use positive language to diffuse the hostility and focus on what you are offering and its value to him. Share how his first option isn't available and ask him what other options he wants