Question: John receives a claim from a customer for replacing the product / providing a refund for the product that wasn't under warranty. How should John

John receives a claim from a customer for replacing the product/providing a refund for the product that wasn't under warranty. How should John deal with this situation?
Question 11 options:
He should straightway tell the customer that his request can't be met.
He should apologize for the inconvenience caused to the customer.
He should tell the customer that his claim is unreasonable.
He should provide the rationale behind the offered solution along with showing concern toward the customer.

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