Question: Juan is a project manager for a project that has been baselined and is now under way. When a customer approaches Juan and asks him

Juan is a project manager for a project that has been baselined and is now under way. When a customer approaches Juan and asks him to increase the project's scope, Juan's response should be to ____________________.
a. comply with the customer's request if it seems reasonable
b. determine the schedule performance index (SPI)
c. perform integrated change control
d. calculate the estimate to complete (ETC)

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