Juno has been struggling with unwanted hair loss for years. They have tried numerous over the counter
Question:
Juno has been struggling with unwanted hair loss for years. They have tried numerous over the counter shampoos and products and nothing has worked. As a result, they spend hours a day in the gym compensating for their hair loss by making sure they have a fully toned body. One day, Juno hears an ad on the radio about a miracle hair loss drug called “Hair Xtreme” that will regrow hair in a matter of days. “Hair Xtreme” is manufactured by PhantasticPharma. Juno calls their doctor, Dr. Tam, and begs them to prescribe the drug. Juno’s doctor urges them to come in for an appointment first but Juno declines, saying they are too busy with work right now and all they need is the one prescription. Knowing that Juno has been struggling with their hair loss since they were a teenager, Dr. Tam calls in the prescription without an appointment. Within a week, Juno notices fuller hair and is thrilled with the results. They decide to double his intake of the prescription drug, hoping it will make their hair grow faster. Two months go by and because Juno is so happy with their hair, they did not realize that they had slowly gained 20 lbs. until they tried to put on their favorite pair of pants. Realizing that their toned body was gone, Juno calls Dr. Tam. Dr. Tam mentions that weight gain is the most common side effect for “Hair Xtreme,” and they wanted Juno to come for an appointment before prescribing the drug so they could discuss these side effects with Juno. Juno is irate. Had they known they were sacrificing their toned body, they would have never taken “Hair Xtreme.” Juno wants to sue Dr. Tam and PhantasticPharma. Discuss.
Customer Service Career Success Through Customer Loyalty
ISBN: 978-0133056259
6th edition
Authors: Paul R. Timm