Question: Juran groups quality activities into three categories: planning, improvement and Customer service Design Control Production Question 11 (1 point) Which of the following are examples

Juran groups quality activities into three categories: planning, improvement and Customer service Design Control Production Question 11 (1 point) Which of the following are examples of hidden factory losses? All of the above Capacity losses due to rework and scrap Rush/expedited deliveries Stockpiling of inventory as a result of process bottlenecks Question 12 (1 point) All of the following are one of Deming's 14 points, except Create constancy of Create a competitive environment where all departments compete against each other Improve constantly and forever each process for planning, production and service Drive out fear

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