Just a Hole in the Wall Last months security report contained three entries dealing with noise and
Question:
Just a Hole in the Wall Last month’s security report contained three entries dealing with noise and heavy traffic one night in the Kit Carson suite. The following day, housekeeping reported a huge hole in the wall between two of the bedrooms. It had not been there 4 days earlier, the last time the suite was used. Other damage included a broken chair, a smashed vase, and a cracked mirror. Engineering estimated $1,300 for repairs; that amount had been posted to the folio of the 18-year-old guest. She signed the folio as she checked out. It was posted to her father’s city-ledger account and billed at month’s end. He is president of a large local business. The dad stops by the GM’s office after a business luncheon in the gourmet room. “Good grief! $1,300? It’s only a hole in the wall.”
Q1. Was there a management failure here? If so, what?
Q2. What is the hotel’s immediate response to the father?
Q3. What action should management now take? If any?
Smith and Roberson Business Law
ISBN: 978-0538473637
15th Edition
Authors: Richard A. Mann, Barry S. Roberts