Last months security report contained three items dealing with noise and heavy traffic one night in the Kit Carson suite. The following day, housekeeping reports a huge hole in the wait between two of the bedrooms. It had not been there four days earlier, the last time the suite was used. Other damage included a broken chair, a mashed vase, and a cracked mirror. Engineering estimated 1.300 for repairs, that amount had been posted to the folio of the 18 years old guest. She signed the folio as she checked out. It was posted to her fathers city ledger account and billed at months end. He is president of a large local business.

The dad stops by the GMs office after a business luncheon in the gourmet room. Good grief 1300? Its only a hole in the wall

What further, long-run action should management take, if any?