Just choose the answer, no need to explain why

2. Verbal or non-verbal responses of the receiver in the communication process are called a. noise b. feedback c. static d. ethnocentrism 3. You've been asked to attend a meeting of engineers in the Research and Development Department in your company. As a salesperson, you find it almost impossible to understand many of the technical words used in the meeting. What type of barrier to effective listening is this? a, a language barrier b. a psychological barrier c. a physical barrier d. a non-verbal distraction barrier 4. In North American culture, avoiding eye contact is generally interpreted as a sign of a interest b. confidence c. respect d. dishonesty 5. A Canadian businessperson thinks that all Japanese businesspeople have a high level of computer skills. This judgement is an example of a, ethnocentrism b. tolerance c. stereotyping d. a cultural norm 6. A Canadian salesperson doing business in Spain has decided to replace all English abbreviations and acronyms in written correspondence with words they actually stand for. What recommendation for minimizing miscommunication across cultures is he practicing? a. adopting local communication styles b. citing numbers carefully c. avoiding ambiguous wording d. using short sentences and paragraphs 7. Which of the following is the best response for a speaker when a listener, for whom English is a second language, misunderstands? a. "I'm sorry I did not make myself clear. Let me try again." b. "I'm sorry you misunderstood. Let me try again." c. "I'll repeat what I just said but more slowly this time so that you can understand." d. "Why did you agree with me if you didn't understand?" 8. Diversity in problem-solving groups encourages a groupthink (an absence of critical thinking) b. stereotyping c. creative thinking d. sexist and racist jokes 9. True or False? When the sender of a message forms an idea, it is usually not influenced by the sender's mood, frame of reference or cultural background because senders can always remain objective. a. True b. False 10. True or False? Researchers say that most of us listen at 75% efficiency. a. True b. False 11. True or False? As the hierarchies in organizations become flatter, workers at all levels are becoming involved in decision-making. a. True b. False 12. When preparing business messages, writers should attempt to be a audience-oriented b. purposeful c. economical/concise d. all of the above 13. The expression in very few cases" could more concisely be stated as a. often b. rarely c. never d. ordinarily 14. Expert writers tend to spend most of their time on which phase of the three-step writing process? a revising & proofreading b. researching & planning c. analyzing the audience 15. The primary purposes for most business messages are a. to sell and inform b. to inform and persuade c. to persuade and entertain d. to hit on someone 16. You must deliver a business plan for a new project developed by your department to senior level managers. What is the most appropriate communication channel? a e-mail message b. report of proposal c, fax d. face-to-face conversation