Question: Kenora Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Magill,

Kenora Electric Generators has been getting many

Kenora Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Magill, the plant manager, is alarmed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at customers' stores. The forms for the first 279 shipments have been turned in. They show the following over the past 8 weeks: Week 1 2 3 4 5 6 7 8 No. of Reason for Defective Shipment Shipments Incorrect No. of with Bill of Incorrect Damaged Trucks Shipments Defects Lading Truckload Product Late 23 5 2 2 1 31 8 1 4 1 2 28 6 2 2 3 1 37 11 4 4 1 2 20 35 10 3 4 2 1 40 14 5 6 3 41 12 3 5 3 1 44 15 2 2 This exercise contains only part c. c) Develop a Pareto chart for the type of defects that have occurred. Choose the correct Pareto chart below. . Number of defects OC. Number of defects OD. Number of defects 507 507 507 OA Number of defects 50 40- 30- 2017 1044 404 407 30 20- 104 40- 30- 204 10- 30 20-1 10- 04 01 0-1 0-2 Incorrect truckload Incorrect bill of lading Trucks late Damaged product Incorrect bill of lading Incorrect truckload Trucks late Damaged product Incorrect bill of lading Incorrect truckload Damaged product Trucks late 0100 Incorrect truckload Incorrect bill of lading Damaged product Trucks late

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