Language fluency

Language Fluency Since NDS offers its services in both English and French, Language Fluency, is another important criterion that NDS' management will include in their selection decision. NDS assesses Language Fluency by reviewing the total number of customer complaints for the year and comparing it to the total number of complaints that were specific to language. Figure 3 (below) presents this data from each of the three (3) companies. NDS has stipulated that language complaints must account for 5% or less of total customer complaints Figure 3: Annual Total of Customer Complaints vs Annual Total of Language Related Complaints Company A Proposal TOTAL COMPLAINTS: 842 Company B Proposal TOTAL COMPLAINTS: 1,054 Company C Proposal TOTAL COMPLAINTS: 903 LANGUAGE-RELATED COMPLAINTS: 38 LANGUAGE-RELATED COMPLAINTS: 45 LANGUAGE-RELATED COMPLAINTS: 43 F) Using Figure 3. calculate the percentage of language-related complaints as a percentage of total complaints. You MUST show all of your calculations. (3 mark) G) After you have completed your calculations, please SCORE (from 1 to 5) the three (3) companies for Language Related Complaints. Provide a brief explanation for your scoring choices. (2 marks)