Question: Learning Activity 8. Customer Satisfaction - Self-Reflection Saturday, 27 February 2021, 4:22 AM We always hear that we should strive to exceed consumer expectations. Some

Learning Activity 8. Customer Satisfaction - Self-Reflection Saturday, 27 February 2021, 4:22 AM We always hear that we should strive to exceed consumer expectations. Some say this is not always the case. Provide an example of a time when your expectations were not only met be exceeded yet your evaluation of the outcome was dissatisfaction. Why do you think you reacted that way

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