Question: Let's start this week's discussion with customer relationship management (CRM). Give an example of a company with which you have a relationship as its customer

Let's start this week's discussion with customer relationship management (CRM). Give an example of a company with which you have a relationship as its customer frequent flier miles, grocery store points, credit card cash back, or any other type of loyalty program. What elements of the company's CRM keeps you loyal to the company, brand, or product?

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