Level $2$ Ticket $2$: Assignee: Open Raised by: Juan Delarosa, Human Resources, $11$ min ago Category: Booting Issue Priority: Med Message: My Dell OptiPlex $9020$ Mini Tower will not go to the Windows desktop. I heard a series of audible sounds, like Morse code?!? I think the pattern is one, followed by three, then two. What does that mean? Level $2$ Ticket $5$: Assignee: Open Raised by: Blake Chaudhary, Sales Inventory Analyst Category: Network Connectivity Issue Priority: High Message: I need to access my sales projections on the shared drive. I could access them yesterday afternoon, no problem. My boss is really leaning on me to get those figures in and he needs access right away. Follow$-$Up from Help Desk Associate Jen: When I had Blake do an IPCONFIG for me$,$ he read his IP address as $169\mathrm{.}254\mathrm{.}2\mathrm{.}8.$ The network address for his unit is $10\mathrm{.}20\mathrm{.}30.$x$.$ I am not sure why it is different. What do you think is going on$?$ For each ticket: Identify the problem. Establish a theory of probable cause. Evaluate the theory to determine the actual cause. Establish a plan of action to resolve the problem and implement the solution. Answer Criteria: $1\mathrm{.}1\mathrm{.}1$: Articulate the main idea and purpose of a communication. $1\mathrm{.}1\mathrm{.}3$: Present ideas in a clear, logical order appropriate to the task. $1\mathrm{.}3\mathrm{.}3$: Integrate appropriate credible sources to illustrate and validate ideas. $2\mathrm{.}1\mathrm{.}1$: Identify the issue or problem under consideration. $2\mathrm{.}3\mathrm{.}1$: State conclusions or solutions clearly and precisely.