Like many organizations, Johnson Fasteners & Tools has purchased various components of its supply chain management system one at a time, bit by bit over the years. Some of these components communicate well among themselves, while other components have never been fully integrated into the system. Which of the following best describes this common issue in SCM? Question 4 options: a) Expecting a solution to resolve a flawed supply chain b) Failing to align technology with processes c) Creating gaps in the technology system d) Failing to prepare for successful implementation