Question: Lisa is working on a potential permanent solution (code fix) to a problem that the IT team has been tracking for the last month. she

Lisa is working on a potential permanent solution (code fix) to a problem that the IT team has been tracking for the last month. she has identified the faulty components, and her solution (new code) will likely lead to a change request in the coming days. Which phase of problem management is Lisa working in right now?

Problem identification

Error control

Problem control

Workaround identification

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