1. Listen to the podcast: The Brainy Business Podcast Episode 60. Surprise and Delight (47 minutes) https://open.spotify.com/episode/4KUsfncsJ8PssNDt35UY1z?si=e643413f4c544a4e
2. Think about a former organization you have worked for (or currently work for), or an organization that you have had experience with as a customer and describe the following: a. What is the product(s) or service(s) offered by the organization that you or other customers are satisfied or dissatisfied with? b. Describe ways the organization can surprise and delight customers.
3. To gauge the impact of customer surprise and delight, what should the organization pay attention to?

Answer rating: 100% (QA)

Answer a In my former organization which was a software development company the primary product offered was a project management software tailored for ... View the full answer