Question: -- LUA your P. Dest serves the greater gor diverse global customers? candidates? List and describe. 3. Describe a voicemail system you have used that

-- LUA your P. Dest serves the greater gor diverse global customers? candidates? List and describe. 3. Describe a voicemail system you have used that you consider being customer-friendly. Describe one that you consider not to be user-friendly. WHAT DO YOU THINK NOW? Project 12.1 Assume you are doing a classroom presentation on customer service digital technologies. Reread your responses to the What Do You Think? questions that you completed throughout this chapter. What are some service practices that require the professional use of digital technologies? What service issues might conflict with the use of these technologies? What are some ways CSRs can stay informed about new developments in digital technology products? What traits or skills should a CSR possess to use communication technology effectively? Compile your responses, as directed by your instructor. ONLINE RESEARCH ACTIVITY

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