Question: Luke is an entry - level customer service associate. He is on a team with six coworkers who have been instructed to develop a list

Luke is an entry-level customer service associate. He is on a team with six coworkers who have been instructed to develop a list of best practices in phone etiquette for new hires. All coworkers on the team work at the same location.
Which channel would be most appropriate for the team's initial meeting?
Web conference
Face-to-face
Conference call
Read the text message from Dianne Jergenson to Lance Mineault, and then answer the corresponding question.
2/45 message
To Lance Mineault
1-602-555-3270
You and your staff are all being laid off. Report to HR for more info. Diane
SEND
What advice would you give to Dianne?
Luke is an entry-level customer service associate. He is on a

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

2. Appropriate use of technology. While technology offers numerous advantages, a technologically advanced channel may not be the best choice for every message you need to send, Carefully consider the...

Q:

Read the scenario, and then answer the question about appropriate channel choice. Luke is an entry - level customer service associate. He is on a team with six coworkers who have been instructed to...

Q:

Luke is an entry - level customer service associate. He is on a team with six coworkers who have been instructed to develop a list of best practices in phone etiquette for new hires. All coworkers on...

Q:

Luke is an entry - level customer service associate. He is on a team with six coworkers who have been instructed to develop a list of best practices in phone etiquette for new hires. All coworkers on...

Q:

Beanstalk SAS How had it come to this? Erik Mossberger wondered. It was a cold, crisp Saturday morning in early March 2016. Sunlight streamed through the windows of Beanstalk's (BSAS) boardroom....

Q:

ber81438_exr_001-068.qxd 8/11/09 7:38 PM Page 51 EXERCISE 10.3: D EVELOPING AN E MPLOYEE B ENEFITS P ROGRAM * Overview Chapter 10 provides an overview of types of employee benefits programs. The...

Q:

Bus 115 Human Resource Management:You will need to determine your benefits budget and then develop a benefits package to offer the Customer Service Agents. As you develop your package, do not forget...

Q:

ber81438_exr_001-068.qxd 8/11/09 7:38 PM Page 51 EXERCISE 10.3: D EVELOPING AN E MPLOYEE B ENEFITS P ROGRAM * Overview Chapter 10 provides an overview of types of employee benefits programs. The...

Q:

Create a conclusion to following work. Hotels form an uninterrupted narrative of a story, filling guests with emotions that define their stay. They have ceased to be considered one-dimensional places...

Q:

answer now!!!! the deadline after one hour 48. Peter is a salesperson in a computer store. Customers turn to Peter for help because he listens carefully to their problems and explains solutions...

Q:

Would you expect the molecule H2+ to be stable? If so, where would the single electron spend most of its time?

Q:

We have a new flip flop with three inputs, S, R. and T (in addition to a trailing-edge triggered clock input). No more than one of these inputs may be I at any time. The Sand R inputs behave exactly...

Q:

6 8 . Of the following, the best example of a corporate crime would be: savings and loan fraud embezzelment hot checks theft from an ATM

Q:

Based on viability assessment design a comprehensive business plan for the new venture of student accommodation . the business plan should address the Financial Projections and Budget Provide...