Management at Work

Different training objectives require different types of training methods. Imagine that you are in charge of training new floral arrangers for a national florist chain. Which type of training would you use to accomplish the objectives listed in the following table?

Match each training example with a training objective by entering the letter of the example in the answer space next to the objective.

Answer

Learning Objective

Training Example

Impart information and knowledge. A$.$ Students are put into pairs. One person plays the role of a customer who wants a very specific type of arrangement with out$-$of$-$season flowers, and the other person plays the role of the florist who must suggest more suitable materials while still fulfilling the customer$$s needs.

Develop analytical and problem$-$solving skills. B$.$ Students are put in small groups and asked to discuss how flower arrangements should differ depending on where they are used, for example, at indoor versus outdoor weddings.

Practice, learn, or change job behaviors. C$.$ A nationally recognized floral designer comes in to talk to the students about the best methods for conditioning flowers.