management $($HIM$)$ department in a large physician practice to judge customer satisfaction and identify improvement opportunities.

Background

the following questions:

Is the HIM department responding promptly to requests for information? If not, what types of requests are HIM employees slow to respond to$?$

Are HIM department employees courteous in their interactions with physicians and people who work in the clinic? If not, what opportunities for improvement exist?

You know that people are busy and won't complete a long survey. Therefore, you'll want to gather as much information as possible using a short $($one page or less$)$ survey instrument.

Instructions

Create a survey instrument to gather information for this performance measurement project.