Management Thinking into the Future

Consider how technology and people$-$driven organizations are driving change in today's business environment. Then place the letter of each management tool next to the example that describes its use.

Answer Management Too

Big data analytics

Radical decentralization

Example Scenario

A$.$ Zappos has eliminated managers, creating a holocracy in which employees make their own decisions about how work will be done and how they will serve customers.

B$.$ After a customer jokingly tweeted he would like Morton's The Steakhouse to deliver him dinner at the Newark airport, Morton's was able to track down the customer's typical order, the flight he was on$,$ and have dinner waiting for the customer when he got off the plane.