Managing Quality and Continuous Improvement $($Six Sigma & Total Quality Management $-$ TQM$)$:

A manufacturing company faces high defect rates in a critical component. How can Six Sigma methodology be used to identify and eliminate the root causes of these defects? How can the DMAIC $($Define$,$ Measure, Analyze,Improve, Control$)$ cycle be implemented for continuous improvement?A service company wants to improve customer satisfaction. How can the principles of TQM be applied to define quality from the customer's perspective, measure and monitor performance, and continuously improve service delivery processes?

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