Many would argue that project management's biggest impacts occur at the beginning of a project and managing
Question:
Many would argue that project management's biggest impacts occur at the beginning of a project and managing the cost of a project. The project in your case study has been approved by the stakeholders; you are now tasked with creating a project scope and cost estimate. Review thecase studyas you complete this assignment.
CreateaProject Scope, using the case study. It should explain who the stakeholders are for the project, what the project goals are for this project, what is the background of this project (What is it purpose? Why even have this project?), its cost estimate (Explain what you found on the Cost Estimate below, do not cut-and-paste it), and expected time to completion. You can assume that the project will take 5 months with an initial cost estimate of $150,000.
Please DO NOT submit definitions of "Stakeholders," "Project Background," "Project Goals," and so on. You are supposed to tell me about those things as far as this project is concerned. I am NOT looking for generic definitions for those terms.
Use the following template to help you with the formatting:
Customer Support, Inc. (CSUP) is a large corporation with international clients that provides customer support related to their bank, credit card, or other financial accounts of their clients. It has over 5,000 full-time employees across the United States.
Its HR department recently completed a skills gap analysis for its workforce using resumes, employee feedback, managerial feedback, industry data, and analysis of internal data related to task completion. It identified skills gaps related to Microsoft Word, Microsoft Excel, Microsoft Outlook, and its new CRM software that needed to be improved across the organization. HR also projects a 10-15% productivity improvement across its workforce by providing these skills across its workforce.
The IT department has been assigned with the project of providing access to a third-party vendor's training materials to all of its employees. The courses taken should be tracked within each employee's HR information which uses a separate HR software package. Lastly, each employee will have a set of courses linked to their annual performance assessment which is tracked using a same HR software. Employees will only get their full bonus if they complete the courses their managers assign to them and link to their performance assessment.
You can assume that the project will take 5 months with an initial cost estimate of $150,000.
Work Breakdown Structure (WBS)
1 Project management
2 Requirements definition
3Vendor and course identification
Identification of courses needed based on skills gap analysis
Identification of potential vendors
Creation of vendor evaluation process and metrics
Evaluation of vendors including integration requirements
Negotiation with selected vendors
Finalization of course and vendor selection
4 HR Software integration
Identification of integration information vendors need
Integration of course assignments into employees profile
Integration of course tracking into employee profile
Integration of annual review with course assignments and course tracking
Integration of course assignment and tracking views for employees and managers
Integration of reports for managers on courses assigned, courses taken, and courses assigned that haven't been taken
5 Testing
6 Training, rollout, and support
Management Accounting Information for Decision-Making and Strategy Execution
ISBN: 978-0137024971
6th Edition
Authors: Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, S. Mark Young