Marketing Services Assignment $($i$)$

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$1$

Reliability

$2$

Responsiveness

$3$

Empathy

$4$

Tangibles

$5$

Assurance

$1\mathrm{.}11$

Match each of the options above to the items below.

points

$01$:$12$:$59$

eBook

Kayla ordered takeout and was told the meal would arrive in $20$ minutes. It arrived exactly on time; the delivery person was polite, anch the food was hot.

References

The IT representative explained to Jack that she would need to take over his computer in order to figure out the issue; before actually taking it over, she asked for his permission to do so$.$

The hotel lobby was bright and welcoming and smelled of fresh lavender. The hotel room, however, was another story. Towels were missing and used toiletries were left in the sink.

The first thing the credit card representative said to Anson was how sorry she was that his card was stolen; she then reassured him it would be canceled immediately.

One of the salespeople on the floor noticed Soraya repeatedly searching through the shelves and stopped to ask if he could be of assistance.

Mc

Graw

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