Mass Covid Vaccination program operation analysis:

a. What is the main objective of this process design, explain briefly? Flexibility / speed

(Volume) / Variety [2 points]

b. What are the things done at these immunization centers to achieve this objective(s)?

(Discuss based on Facility layout / Equipment / Design of work) [4 points] c. How do you describe the vaccination center layout / design of workstations?

[4 points]

d. Did you notice any bottlenecks? What have they done to reduce bottlenecks in

workstations? [4 points]

e. What are the core processes and what are the supporting processes? [2 points]

f. What type of process layout did you notice? [2 points]

g. What are the front-end activities and what are the back-end activities? [2 points] h. Map a service blueprint for Covid Vaccination operation? [6 points]

i. Draw a process flow diagram for the vaccination operation? [6 points]