Match each description with the corresponding tool or technique commonly used in total quality management (TQM). Value- added analysis ISO 9000 and ISO 14000 Reducing cycle time Statistical quality control (SQC) Benchmarking Outsourcing Six Sigma Description An evaluation of all work activities, materials flows, and paperwork to determine whether they add value for the customer Identifying other organizations that produce high-quality products/services in order to emulate them o Improving the organization's focus on its core competencies by hiring other organizations to do certain o o 0 o O work Developing, making, and distributing products/services faster o O o o o Complying with internationally accepted sets of quality standards O o O o O Using a certain set of data analysis methods to monitor quality o Using a method intended to virtually eliminate the ability of a process to produce errors O